Covid-19 Updates and Information

Our offices will open from 10am to 4pm Monday to Friday with COVID-19 safety guidelines in place. While we are reopening to the public, we still encourage our customers to reach us remotely via phone or email to ensure we can continue to keep our staff, clients and community safe. We look forward to seeing you soon.

For any changes to service and key information, please visit our social media pages on Facebook or Instagram.

For Business specific enquiries, please see the below:

Any queries related to claims, customer service or administration call (649) 941-3195 or (649) 232-3195 or email alternatively, email claims to or visit

Premium payments can continue to be made by credit/debit card via phone or by bank transfer (please reference your policy number).

Have any questions regarding your healthcare or COVID-19 symptoms? You have access to the 24/7 Nurse Line by calling 1-800-423-9130.


As part of our measure to better serve the community, our Zest program is now available for everyone. Resources and content on nutrition, wellness, and staying healthy in the midst of this pandemic will be provided via the Zest website and on our Instagram page.

Additional Coronavirus Resources

WHO Website

Turks & Caicos Government Website